Refund Policy

1. Free Trial

Shelfiko offers a free tier with a limited token allowance so you can evaluate the service before purchasing. We encourage you to test the service thoroughly before upgrading to a paid plan.

2. Eligibility for Refunds

You may request a full refund within 7 days of your initial subscription purchase if:

• You have not used more than 10% of your monthly token allowance
• This is your first subscription purchase (not a renewal)
• You contact us at contact@shelfiko.com within 7 days of the charge

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Renewal charges — you are responsible for cancelling your subscription before the renewal date
• Partial months — we do not offer pro-rated refunds for unused days
• Accounts that have used more than 10% of their monthly token allowance
• Requests made more than 7 days after the charge
• Violations of our Terms of Service

4. How to Request a Refund

To request a refund, contact us at contact@shelfiko.com with:

• Your account email address
• The date of the charge
• The reason for your refund request

We will review your request and respond within 3 business days. Approved refunds are processed within 5-10 business days depending on your payment provider.

5. Cancellation

You may cancel your subscription at any time from within your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you will retain access until then. No refund is issued for the remaining days of the current period.

6. Contact

For any questions about this policy, contact us at: contact@shelfiko.com